Important Information Regarding Your Purchase
Before proceeding with your purchase, please take a moment to carefully review this information:
1. Order Confirmation
After completing your purchase, an order confirmation email will be sent automatically. If you don’t see this email in your inbox, please check your Spam/Junk folder. If you still don’t find it, please contact our Customer Service team.
2. Order Confirmation
Our products are custom-made to each customer’s specifications. As such, we cannot accept returns. However, we do offer replacements or refunds under certain conditions. Please carefully review the criteria below:
- Replacement/Refund Eligibility
To request a replacement or refund, contact us within 7 days of receiving your order (as confirmed by the courier tracking system). Requests made after this period will not be accepted. Valid scenarios for replacements or refunds include: - Poor quality or defects
- Items significantly different from the approved design or as shown on our website
- Incorrect or defective orders (Free replacement provided)
- Delivery damage (Refund offered only if shipping insurance was selected)
- Wrong items received (Free replacement provided)
- Order not received (Refund or replacement if not delivered within 30 days, excluding incorrect shipping details provided by the customer)
- Sale Items
- Only full-priced items are eligible for refunds or replacements. Sale items cannot be refunded or replaced.
3. Failure to Deliver or Return to Sender
- Incorrect Address: Order modifications are allowed within 24 hours of email confirmation. Orders with incorrect or insufficient addresses cannot be resent or refunded.
- Customer Refusal to Accept Delivery: If you refuse to sign for or accept the order, we do not accept cancellations. Replacements are available with an additional fee.
- Returned-to-Sender Orders: Please contact your local post office for assistance, then provide feedback to us so we can support you further.
- PO Boxes or Front Door Mailboxes: We are not responsible for lost packages sent to PO Boxes or similar mailboxes.
- Reshipping Packages: We offer free reshipping for the first attempt; subsequent reshipping incurs a 30% handling fee
4. Force Majeure
We cannot issue refunds for delays caused by unforeseen events, such as natural disasters, pandemics, or other situations beyond our control.
5. How to Request a Replacement/Refund
To initiate a replacement, refund, or return, please follow these steps within 7 days if your order qualifies:
- Take clear photos/videos of the product and its packaging, including the QR code/Cover Package.
- Email us at support@brandstek.com, stating your reason for a replacement/refund and attaching the photos/videos.
- We will respond within 48 hours, and if further clarification is needed, please respond within 7 business days.
Approval Process:
- Replacement approval: A new item will be shipped at our expense via standard shipping.
- Refund approval: Immediate refund to your original payment method.
6. Late or Missing Refunds
Please check your bank account and contact your credit card company or bank if necessary. If issues persist, contact us at support@brandstek.com.
7. Policy Modifications
We reserve the right to modify this policy at any time to prevent fraudulent activities that may harm our customers or our business.
Thank you for your attention, and we appreciate your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.
NEED HELP?
Contact us at support@brandstek.com for questions related to refunds and returns