Description
Introducing the Custom Mama Hoodie With Kids Names On Sleeve by Brandstek! Below are the full product details for your reference:
Product Details:
- Style: Sweatshirt
- Sizes Available: S, M, L, XL, 2XL, 3XL, 4XL, 5XL
- Colors Available: White, Red, Black, Sand, Navy Blue, Gray
- Material:
- 100% Airlume combed and ring-spun cotton
- Ash Color: 99% Airlume combed and ring-spun cotton, 1% polyester
- Print Type: Direct-to-Garment (DTG) / Direct-to-Film (DTF)
Care Instructions:
- Machine wash with cold water.
- Turn garments inside out before washing with similar colors.
- Avoid bleach; if needed, use non-chlorine bleach.
- Do not use fabric softener.
- Tumble dry on low heat or air dry to preserve garment quality.
- Iron on low heat from the inside out, avoiding the print area.
- Do not dry clean.
Feel free to explore more Sweaters options in our catalog.
If you have any questions or need further assistance, feel free to reach out to us at Support@brandstek.com. We’re happy to help!
Policies
SHIPPING METHODS
The shipping fees are subject to variation based on the selected shipping method. The charges are detailed below:
| Shipping Type | Handling Time | Transit Time | Costs |
| Standard shipping | 2-4 business days | 7-10 business days | Free |
| Ground shipping | 2-4 business days | 3-5 business days |
+$6
|
| Fast shipping | 2-4 business days | 1-3 business days |
+$12
|
|
International shipping
|
2-4 business days | 14 - 21 business days |
+$6
|
For additional information, kindly refer to our shipping policy.
RETURNS & REFUNDS
Replacement/Refund
- To request a replacement or refund, contact us within 7 days of receiving your order (as confirmed by the courier tracking system). Requests made after this period will not be accepted. Valid scenarios for replacements or refunds include:
- Poor quality or defects
- Items significantly different from the approved design or as shown on our website
- Incorrect or defective orders (Free replacement provided)
- Delivery damage (Refund offered only if shipping insurance was selected)
- Wrong items received (Free replacement provided)
- Order not received (Refund or replacement if not delivered within 30 days, excluding incorrect shipping details provided by the customer)
Sale Items
- Only full-priced items are eligible for refunds or replacements. Sale items cannot be refunded or replaced.
How to Request a Replacement/Refund
To initiate a replacement, refund, or return, please follow these steps within 7 days if your order qualifies:
- Take clear photos/videos of the product and its packaging, including the QR code/Cover Package.
- Email us at support@brandstek.com, stating your reason for a replacement/refund and attaching the photos/videos.
- We will respond within 48 hours, and if further clarification is needed, please respond within 7 business days.
Approval Process:
- Replacement approval: A new item will be shipped at our expense via standard shipping.
- Refund approval: Immediate refund to your original payment method.
For additional information, kindly refer to our policy on Returns and Refunds.
Additional Information
| Size | S, M, L, XL, 2XL, 3XL, 4XL, 5XL |
|---|---|
| Colors | Black, Gray, Navy Blue, Red, Sand, White |
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